Contact us
At Neutypechic we want to ensure that you love your purchase and are happy with the quality. If for any reason you're not satisfied with your purchase, please contact us.
On this page
* Return Wrong or Damaged items
* Return Items that does not Meet your Expectation
Return Wrong or Damaged items
a. If there is any quality problem or damage on mirror when arrive, please email us and attach the following Photograph(s):
The photo of the damaged mirror or the photo which can show quality problems;
The front and back view of the Outer Carton;
The photo of shipping label;
b. The Photograph(s) of item and carton need to be clear. If the packaging is damaged, we cannot accept return application.
c. Once we confirm the Photograph(s), we can arrange a replacement or a full refund for you asap.
Return Items that does not Meet your Expectation
a. If you want to return the item without any quality problem or damage, please also contact us within 3 business days. (Email: neutypechic@gmail.com)
b. Generally you need to send the item back to us in its original condition and packaging.The return address will be sent to your email after you submit your return request. Besides, you need to pay the return shipping fee.
c. Once receiving the item, it will take 72 hours for us to re-evaluate whether the mirror can be resold. If the returned mirror can be resold, we will arrange refund for you asap; If the returned mirror cannot be resold, your refund request will not be accepted.