We support PayPal, Credit Card & Debit Card (VISA, MasterCard, American Express, JCB card, Discover card, Diners Club card and so on). For detailed information on payment method, please check https://www.neutypechic.com/pages/payment-methods

Yes, the transmitted data is encrypted by SSL. Only after the bank confirms the authenticity, the payment will be charged. Otherwise the payment will be cancelled.

Generally you will receive the confirmation email within 1 hour after you have completed the payment. Sometimes it will be filtered to Spam/Promotions/Updates box and Junk Folders so please do check this in your emails. You also can check order status at here: https://www.neutypechic.com/account

Changes cannot be made to an order once it has been shipped.If you want to cancel or change information ,please contact support@neutypechic.com in 24 hours.

In stock items will ship within 48 hours. Shipping transit time is, on average, 2 to 3 business days depending on the size of your order and destination. A tracking number will be provided once your order has been shipped for a more accurate estimate with respect to transit time.

Once you complete online checkout, you should receive a confirmation email with your order details, including your order number.

Normally, it will take 1-2 business days to ship your order, and then you will receive the order about 3-5 business days.

Yes. Free shipping is applied on all orders.

Presently we only ship to mainland USA. Besides, we cannot ship to Hawaii, Alaska, Puerto Rico, Guam, U.S. Virgin Islands, Military APO/FPO addresses, or P.O. Boxes.

We use UPS and FedEx - reputable express companies. If your address does not accept these two couriers, please note the name of the express company detailed in the order.

We will provide you with 2-day service, please contact us after placing your order and we will calculate the service fee according to the products you choose.

Please contact us via support@neutypechic.com within 3 days upon receiving the items to initiate the return process. For detailed information on our returns policy, please check: https://www.neutypechic.com/pages/return-policy

If you want to return the items, please do not hesitate to contact us via support@neutypechic.com. Our customer service representatives will provide you with the nearset warehouse address within 24 hours. If you want to view our returns policy, please check:https://www.neutypechic.com/pages/return-policy.

If there is a quality problem or damage on the mirror when it arrives, we will pay the return shipping fee. If there is no quality problem or damage, you will be responsible for paying the return shipping cost.

If the mirror is damaged in transit, there is no need for you to pay the return shipping fee. We will send a replacement to you for free once we have received images of the damage via: support@neutypechic.com.

If the mirror is damaged, we will process a full refund. If there is no quality issue, please email us via support@neutypechic.com.

The goods should be returned via UPS or Fedex in the original condition and packaging. Please also use the outer box to ensure the mirror is adequately protected and packaged safely.

We will refund you for the total purchase price of the item, as soon as we verify that the item has been returned. Once your refund has been processed, it can take between 3-10 business days for the amount to appear in your account. Should the refund not appear within 10 business days, you can contact our customer service at +1 (323) 412-8766 or by e-mailing support@neutypechic.com.

It depends on how large the quantity is. We do offffer samples for bulk orders and suggest you contact us via support@neutypechic.com.

Sure, we are happy to offffer a discount for bulk orders. Please inform us of the quantity and item name via neutypechic@gmail.com before placing an order.

Yes. Generally you need to pay a deposit of 30%-50% in advance but it depends on the specifific quantity. Please contact us via neutypechic@gmail.com before placing an order.

Of course. If you want to pick up, please contact us with the estimated date and time and then we will tell you the nearest warehouse address.

We currently not able to offer custome sizes or styles unless you’re working on a large-scale project.If that’s the case ,please connect with us by  e-mailing neutypechic@gmail.com.

If you want to install 71*32 mirror on the wall ,we recommend two people for safe installation.The other size mirrors can be installed by a single person.

You’ll need a pencil ,tape measure, level, screwdriver, and drill to position and install the mirror.

We recommend using a little warm water on a soft,lint-free cloth.

The estimated ship date of a pre-order style can be found on the product page, cart, checkout page and order confirmation email. Once your item is ready to ship, you will receive an email confirmation with tracking information.

You can cancel your pre-order item before it ships out. Simply reach out to support@neutypechic.com and we’ll be happy to help. Please note that once your order goes through our fulfillment process and is ready to ship from the warehouse, we will not be able to make any changes.